Consumer Returns Interactive Workgroup Day

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In this session Tim Quinn of BJ’s Wholesale Club explores how retailers and logistics providers are working together to achieve a high level of consolidation and optimization with both directions of product flow? He’ll share strategies as to how BJ’s ensures reverse logistics has an equal voice in negotiations from the beginning of the product cycle.

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Attend this panel of experts from top retailers and manufacturers to learn must-have parameters to efficiently evaluate your supply chain partners: including taking a deeper dive into cost models, expenses, pricing and scale, and evaluating time cycles to optimize satisfactory fulfillment of customer requests and which metrics matter the most to you: Key takeaways include:
Understanding which metrics matter most to you:
-On-Time Delivery to Commit
-Manufacturing Cycle Time
-Time to Make Changeovers
-Evaluating your reverse logistics network design; What’s an ideal model and what’s realistic?

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Help us help you. 10-minutes filling out this short questionnaire will lead to understanding one-year’s worth of business development you need to execute.

Case study revolution is our new interactive session led by Michael Fahey of Haier America. This new format is a safe haven for manufacturers to gather among each other to learn, engage and share with your peers to disclose what works for you and what has not worked in the past.

Learn from Haier on how to drive returns back to the design process. How can we analyze returns data with the design process to design better products with better materials and packaging that meet and enhance customer satisfaction and minimize returns.

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This case study revolution explores facilitating automated systems and processes to reduce employee and customer fraud. As well as Implementing different tools such as serial number, code scanners and sku’s to accurately disposition and track products downstream and to prevent the return of items purchased at other stores.

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