Joshua Gusick

Senior Logistics Manager
Home Depot

Check out the incredible speaker line-up to see who will be joining Joshua.

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From Purchase To The Reverse Supply Chain: Charting The Journey

Sunday, February 5th, 2017

11:45 Panel: What Is The Optimal Returns Policy? Balancing Customer Satisfaction & Loss Minimization

As retailers extend liberal return policies, there is a desire to make returns as hassle free as possible and avoid time consuming information extraction or confrontation with the customer. How do we tread these scary waters with customers to minimize loss and maximize recovery.