Consumer Returns 2016 (past event)
September 26 - 28, 2016
Contact Us: 1.888.482.6012
Julie Brown
Senior Manager Returns Management
Philips Electronics North America Corporation
Check out the incredible speaker line-up to see who will be joining Julie.
Download The Latest AgendaFrom Purchase To The Reverse Supply Chain: Charting The Journey
Sunday, February 5th, 2017
13:25 Interactive Roundtables
Our interactive roundtable sessions are perfect for learning, sharing and networking. Take a deep dive into understanding the enhanced customer experience and collaborations between retailers and manufacturers. You will have to opportunity to select three roundtable topics that most interest you, table discussions last 30 minutes, after every 30 minutes you rotate to a new topic/new table to get the most out of this 90 minute session.
Table 1) Optimizing Inbound Logistics Operations hosted by Karla Kilian, Sr. Group Manager, Property Management, Unsaleables Reduction & Product Classification, Target
Table 2) Partnering Pre-Sale To Reduce Returns: OEMs And Retailers Team Up hosted by Julie Brown, Senior Manager Returns Management, Philips North America
Table 3) Let’s Collaborate: Aligning Manufacturer And Retailer Expectations To Create A Win-Win Strategy For Returns hosted by David Kerg, Customer Quality Improvement Project Manager, Moen
Table 4) Managing No Apparent Defect And No trouble Found Returns, hosted by Ryan Holden, Store Operations, Home Depot
Table 5) Promoting Self-Diagnosis And Self-Repair To Prevent Returns hosted by Bruce Nelson, Vice President Customer Service, Ricoh USA
Table 6) Improving Consumer Education To Minimize Returns hosted by Wendy Darling, Manager Reverse Logistics, Target
Table 7) Social Media: Improving Customer Service Through The Use of Social Media hosted by Sue Martin Vice President of Customer Service, Newegg Inc.
Table 8) Inventory Optimization: Policing Your Distribution and Warehouses For Optimal Flow of Goods hosted by Sue Martin Vice President of Customer Service, Newegg Inc.
Table 1) Optimizing Inbound Logistics Operations hosted by Karla Kilian, Sr. Group Manager, Property Management, Unsaleables Reduction & Product Classification, Target
Table 2) Partnering Pre-Sale To Reduce Returns: OEMs And Retailers Team Up hosted by Julie Brown, Senior Manager Returns Management, Philips North America
Table 3) Let’s Collaborate: Aligning Manufacturer And Retailer Expectations To Create A Win-Win Strategy For Returns hosted by David Kerg, Customer Quality Improvement Project Manager, Moen
Table 4) Managing No Apparent Defect And No trouble Found Returns, hosted by Ryan Holden, Store Operations, Home Depot
Table 5) Promoting Self-Diagnosis And Self-Repair To Prevent Returns hosted by Bruce Nelson, Vice President Customer Service, Ricoh USA
Table 6) Improving Consumer Education To Minimize Returns hosted by Wendy Darling, Manager Reverse Logistics, Target
Table 7) Social Media: Improving Customer Service Through The Use of Social Media hosted by Sue Martin Vice President of Customer Service, Newegg Inc.
Table 8) Inventory Optimization: Policing Your Distribution and Warehouses For Optimal Flow of Goods hosted by Sue Martin Vice President of Customer Service, Newegg Inc.
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15:35 Panel: Internal Partnering: Building Relationships With Different Internal Sales Channels To Efficiently Forecast And Plan For Returns
Retailers and manufacturers discuss strategic partnering with internal departments to best create synergies for returns as well as breaking down internal siloes and working together to forecast, plan and reduce return rates.