Tim Quinn

In this session Tim Quinn of BJ’s Wholesale Club explores how retailers and logistics providers are working together to achieve a high level of consolidation and optimization with both directions of product flow? He’ll share strategies as to how BJ’s ensures reverse logistics has an equal voice in negotiations from the beginning of the product cycle.

Attend this panel of experts from top retailers and manufacturers to learn must-have parameters to efficiently evaluate your supply chain partners: including taking a deeper dive into cost models, expenses, pricing and scale, and evaluating time cycles to optimize satisfactory fulfillment of customer requests and which metrics matter the most to you: Key takeaways include:
Understanding which metrics matter most to you:
-On-Time Delivery to Commit
-Manufacturing Cycle Time
-Time to Make Changeovers
-Evaluating your reverse logistics network design; What’s an ideal model and what’s realistic?

As retailers extend liberal return policies, there is a desire to make returns as hassle free as possible and avoid time consuming information extraction or confrontation with the customer. How do we tread these scary waters with customers to minimize loss and maximize recovery.