Wendy Darling

Our interactive roundtable sessions are perfect for learning, sharing and networking. Take a deep dive into understanding the enhanced customer experience and collaborations between retailers and manufacturers. You will have to opportunity to select three roundtable topics that most interest you, table discussions last 30 minutes, after every 30 minutes you rotate to a new topic/new table to get the most out of this 90 minute session.

Table 1) Optimizing Inbound Logistics Operations hosted by Karla Kilian, Sr. Group Manager, Property Management, Unsaleables Reduction & Product Classification, Target

Table 2) Partnering Pre-Sale To Reduce Returns: OEMs And Retailers Team Up hosted by Julie Brown, Senior Manager Returns Management, Philips North America

Table 3) Let’s Collaborate: Aligning Manufacturer And Retailer Expectations To Create A Win-Win Strategy For Returns hosted by David Kerg, Customer Quality Improvement Project Manager, Moen

Table 4) Managing No Apparent Defect And No trouble Found Returns, hosted by Ryan Holden, Store Operations, Home Depot

Table 5) Promoting Self-Diagnosis And Self-Repair To Prevent Returns hosted by Bruce Nelson, Vice President Customer Service, Ricoh USA

Table 6) Improving Consumer Education To Minimize Returns hosted by Wendy Darling, Manager Reverse Logistics, Target

Table 7) Social Media: Improving Customer Service Through The Use of Social Media hosted by Sue Martin Vice President of Customer Service, Newegg Inc.

Table 8) Inventory Optimization: Policing Your Distribution and Warehouses For Optimal Flow of Goods hosted by Sue Martin Vice President of Customer Service, Newegg Inc.

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